Q: What document types can Lumenly process?

Specialist extractors exist for: Medication Administration Records (MARs), Vital Signs flowsheets, Intake & Output records, Nursing Assessments, Provider Orders, Progress Notes, H&Ps, Consult Notes, Discharge Summaries, Critical Care / Vent Records, CIWA scores, Braden Scale, Fall Risk assessments, Lab Results, Imaging Reports, Restraint assessments, and Facesheets.

Q: What happens if the AI gets it wrong?

Nothing reaches your EMR without clinician review. Every extraction shows a side-by-side view of the original document and the AI extraction. Low-confidence fields are flagged in red and require active acceptance. Clinicians can edit any field before export. The AI does not file anything autonomously.

Q: Is Lumenly HIPAA compliant?

Yes. All infrastructure uses HIPAA-eligible AWS services. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Complete audit trails are maintained for every access and action. We sign a Business Associate Agreement (BAA) before any PHI enters the system.

Q: How is Lumenly priced?

Annual subscription based on bed size ($10K for community under 100 beds, $25K for regional 100–499 beds, $50K for health systems 500+ beds), plus $1 per page processed during actual recovery events.

Q: How long does implementation take?

Most customers are fully live within 2–4 weeks of contract signing, including signature library setup, SAML SSO configuration, user training, and a readiness drill using synthetic documents.

Q: Is our patient data ever used to train AI models?

Never. Your PHI is never used to train, fine-tune, or improve any AI model. All processing is inference-only using foundation models. Your data belongs to you and is never shared with any third party beyond your contracted cloud infrastructure.

Question 1

What exactly does Lumenly do — and what does it not do?

Accepted Answer

Lumenly converts handwritten paper documentation from EMR downtime events into structured HL7 messages for reimport into Epic. During a downtime, clinicians document on paper. After the system returns, those thousands of pages must get into the EMR. Lumenly reduces that from 6–12 weeks of manual data entry to a guided 2–3 week AI-assisted recovery.

Question 2

How is this different from hiring a HIM consulting firm?

Accepted Answer

A HIM firm provides bodies. Lumenly provides a system. HIM consultants manually re-enter data at approximately the same error rate as your own staff (12–18%), at loaded costs of $2–3 per page, with no audit trail. Lumenly processes at $1/page with <5% error rate, clinician validation on every field, and a complete immutable audit trail.

Question 3

What document types can Lumenly process?

Accepted Answer

Specialist extractors exist for: Medication Administration Records (MARs), Vital Signs flowsheets, Intake & Output records, Nursing Assessments, Provider Orders, Progress Notes, H&Ps, Consult Notes, Discharge Summaries, Critical Care / Vent Records, CIWA scores, Braden Scale, Fall Risk assessments, Lab Results, Imaging Reports, Restraint assessments, and Facesheets.

Question 4

What happens if the AI gets it wrong?

Accepted Answer

Nothing reaches your EMR without clinician review. Every extraction shows a side-by-side view of the original document and the AI extraction. Low-confidence fields are flagged in red and require active acceptance. Clinicians can edit any field before export. The AI does not file anything autonomously.

Question 5

Is Lumenly HIPAA compliant?

Accepted Answer

Yes. All infrastructure uses HIPAA-eligible AWS services. Data is encrypted at rest (AES-256) and in transit (TLS 1.3). Complete audit trails are maintained for every access and action. We sign a Business Associate Agreement (BAA) before any PHI enters the system.

Question 6

How is Lumenly priced?

Accepted Answer

Annual subscription based on bed size ($10K for community under 100 beds, $25K for regional 100–499 beds, $50K for health systems 500+ beds), plus $1 per page processed during actual recovery events.

Question 7

How long does implementation take?

Accepted Answer

Most customers are fully live within 2–4 weeks of contract signing, including signature library setup, SAML SSO configuration, user training, and a readiness drill using synthetic documents.

Question 8

Is our patient data ever used to train AI models?

Accepted Answer

Never. Your PHI is never used to train, fine-tune, or improve any AI model. All processing is inference-only using foundation models. Your data belongs to you and is never shared with any third party beyond your contracted cloud infrastructure.

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